Frequently Asked Questions

Shipping is free in Italy for orders over €120. For smaller orders, the cost is calculated automatically at checkout.

Orders are generally delivered within 24/48 working hours in Italy. For islands or remote locations, an additional 24 hours may be required.

Yes, Sax Moda also ships to EU countries and some non-EU destinations.

Yes, when available you will receive the shipping tracking via email.

Yes, you can request a return within 14 days of product delivery.

No, return shipping costs are the customer's responsibility.

You can contact customer service by email at info@saxmoda.it, indicating your order number and desired size.

The refund will be processed within 14 days of receipt and verification of the return.

We accept Credit Card, PayPal, Klarna and Bank Transfer.

Yes, all payments are handled through secure and certified platforms.

No, personalized products are excluded from the right of withdrawal except in the case of conformity defects.

You can contact us by email at info@saxmoda.it or via the WhatsApp icon.